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Spanish-English Customer Support Specialist

2 months ago

Ogden, Utah, United States Mom's Meals, a PurFoods Company Full time
Job Overview

Position SummaryMom's Meals, a leading provider of meal delivery services in the healthcare sector, is expanding its operations. The Bilingual Customer Service Representative is essential in assisting our Spanish-speaking clientele with their meal orders. This role emphasizes delivering exceptional customer service while accurately processing orders. We are a mission-driven organization that values your contribution.

This position is entirely remote. Applicants must reside in Utah or Idaho (candidates from outside these states will not be considered). The starting wage is $16.00 per hour, with weekly pay, paid time off, and benefits available after 30 days of employment.Our employees enjoy:

  • Opportunities for advancement from day one
  • Eligibility for Referral Bonuses from the start
  • Weekly compensation
  • Paid time off, 401k, and a comprehensive benefits package

Key Responsibilities include, but are not limited to:

  • Handling incoming and outgoing customer service calls related to meal orders
  • Responding to inquiries and providing outstanding customer service
  • Inputting order information into the designated client order system
  • Documenting all client interactions in the database
  • Ensuring all assigned clients are contacted and have an order placed
  • Communicating with case managers via phone, email, or fax in unique client situations
  • Working efficiently while ensuring clients feel valued

Required Skills & Experience

  • Fluency in English and Spanish
  • High school diploma or equivalent
  • At least 1 year of prior customer service experience
  • Familiarity with Microsoft Office tools (Word/Excel/Outlook)
  • Strong verbal communication skills
  • Able to manage customer complaints effectively and promptly
  • Experience adhering to company policies and upholding core values
  • Stable internet connection via ethernet
  • Quiet workspace for uninterrupted work

Preferred Skills & Experience

  • 1 year of previous call center experience
  • Experience with auto dialers, multi-line phone systems, and/or Customer Relationship Management (CRM) platforms
  • Knowledge of HIPAA guidelines

Physical Requirements

  • Repetitive hand and finger movements
  • Sedentary role involving prolonged sitting periods
  • Visual acuity, including peripheral vision and depth perception

Company Overview

Mom's Meals is recognized for delivering fully prepared, refrigerated meal solutions directly to homes nationwide for over 25 years. We provide customized nutrition solutions for seniors, post-discharge patients, and individuals managing chronic conditions. If you are passionate about enhancing others' well-being and value community, Mom's Meals could be the right fit for you. We are a family-owned business seeking dedicated, compassionate individuals eager to make a difference.

EEO

Mom's Meals complies with all applicable federal and state anti-discrimination laws. All qualified candidates will be considered for employment without regard to race, religion, origin, ancestry, gender, age, disability, sexual orientation, or military status.