Customer Service Representative

2 weeks ago


Bloomfield, Indiana, United States Kocolene Development Co Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Kocolene Development Co. As a Customer Service Associate, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and safe store environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle cash transactions, including making change and issuing receipts or tickets to customers.
  • Inspect and maintain the store's exterior and interior areas, including the building, storage buildings, restrooms, and lawn.
  • Read, understand, and adhere to company policies and procedures, including those outlined in the Kocolene policy manual and training manual.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
  • Collaborate with team members to achieve sales goals and provide a positive customer experience.
Requirements
  • High school diploma or equivalent required.
  • Ability to read and interpret documents, including safety rules and operating instructions.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or team members.
  • Mathematical skills, including ability to calculate figures and amounts.
  • Reasoning ability, including ability to apply common sense understanding to carry out detailed instructions.
Work Environment

The work environment is fast-paced and dynamic, with a moderate noise level. The team member will be required to stand for up to eight hours, use hands to finger, handle, or feel, and reach with hands and arms. The team member must be able to move quickly to the fire extinguishers and lift up to 25 pounds. The work environment is occasionally exposed to outside weather conditions.



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