Customer Service Representative

2 weeks ago

Nashville, Tennessee, United States R1 RCM Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our Patient Registration team at R1 RCM Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, collecting accurate information, and working efficiently in a fast-paced environment.

About the Role

As a Customer Service Representative, you will be the first point of contact for our patients, answering their questions, and addressing their concerns. You will work closely with our team to ensure seamless registration processes, and provide a positive experience for our patients.

Responsibilities

  • Collect patient and insurance information accurately and efficiently
  • Provide exceptional customer service to patients, addressing their concerns and answering their questions
  • Work efficiently in a fast-paced environment, managing multiple screens and programs
  • Build rapport with patients, listening to their concerns and addressing their needs
  • Collaborate with the team to ensure seamless registration processes

Requirements

  • High School diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently, with attention to detail

What We Offer

We are committed to promoting diversity, equity, and inclusion in the workplace. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Equal Opportunity Employer

R1 RCM Inc. is an equal opportunity employer, committed to promoting diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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