Lube Department Manager
3 weeks ago
Job Summary:
The Lube Manager is responsible for overseeing the quality, customer relations, and satisfaction of the oil and lube department at Super Star Car Wash. This role involves supervising operations, ensuring a safe environment, and maintaining quality control factors.
Key Responsibilities:
- Direct and supervise operations of the oil and lube department
- Work closely with General Manager and Site Operations Team
- Execute departmental open and close duties and follow designated procedures
- Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
- Maintain Quality Control factors associated with customer's overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
- Interview, Hire, Train and Develop a team of Lube Technicians ensuring employees have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then provide appropriate training to close any performance gaps
- Communicate effectively at all levels with employees, customers, peers, and management
- Motivate Lube Technicians to complete job tasks efficiently and effectively
- Ensure proper customer care
- Facilitate and assess damage claims
- Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
- Delegate authority to employees when appropriate
- Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
- Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
- Keep the entire property spotlessly clean and organized
Requirements:
- High School Diploma or GED
- Previous sales and customer service experience
- Professional appearance
- Clear and concise communication
- Technical automotive training
Preferred Qualifications:
- Self-confidence
- Product knowledge
- Presentation skills
- Building relationships
- Motivation for sales
Working Conditions:
This position requires the ability to interact with others, interpret spoken messages, and utilize reason to resolve complex problems. Prolonged periods of sitting at a desk and working on a computer are required. Lifting and carrying of 1-10 pounds (occasional up to 25#) is also necessary.
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
Super Star Car Wash is an Equal Opportunity Employer.
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