Front Desk Associate
3 weeks ago
Job Title: Front Desk Associate
We are seeking a highly motivated and customer-focused Front Desk Associate to join our Equinox team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.
Key Responsibilities:
- Professionally greet members and guests, providing a warm and welcoming atmosphere
- Scan membership IDs and answer phones in a professional manner
- Respond to member inquiries, concerns, and discrepancies in a timely and efficient manner
- Update member accounts as needed and maintain accurate records
- Maintain a clean and organized work area, ensuring a safe and healthy environment
- Ability to work a variety of shifts, including opening, closing, and mid-day shifts
- Provide exceptional customer service to members, prospective members, and guests
- Aid other departments with related tasks and projects
Qualifications:
- Reliable, professional, and computer literate with excellent communication skills
- Ability to work in a fast-paced environment and multitask with ease
- Must be friendly, vibrant, and outgoing, with a passion for delivering exceptional customer service
- Ability to effectively communicate in person, via email, and via phone
Essential Physical Requirements:
- Ability to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
- Ability to perform pushing, pulling, and lifting up to 50lbs at a time
Benefits:
- Competitive salary and benefits package
- Complimentary club membership
- Perks and incentives with our products and services, including personal training, Pilates, spa, and shop
Equinox is an equal opportunity employer.
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