Automotive Customer Service Representative
5 days ago
Blasius Auto Group is a leading automotive dealership located in Connecticut. We have been serving the community for over 80 years, offering a wide selection of new and pre-owned vehicles, as well as expert automotive services.
We are dedicated to providing our customers with an exceptional experience and building long-lasting relationships. Our goal is to exceed customer expectations by delivering top-notch service, quality vehicles, and a seamless buying experience.
About the Role
This position plays a critical role in handling customer inquiries through various channels, providing excellent customer service, and assisting with administrative tasks. The successful candidate will be responsible for:
- Answering customer inquiries via phone, email, and online chat in a timely and professional manner
- Providing exceptional customer service by addressing customer concerns and resolving issues
- Assisting with scheduling appointments for sales and service departments
- Maintaining customer database and updating customer records
- Supporting the sales team by following up on leads and setting up test drive appointments
- Collaborating with other departments to ensure a seamless customer experience
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- Previous customer service experience is preferred
- Strong communication skills, both verbal and written
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively
- Detail-oriented and organized
Benefits
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. Additionally, you will enjoy benefits such as:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
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