Automotive Customer Service Representative

5 days ago


Brookfield, Wisconsin, United States Blasius Auto Centers Full time
About the Company
Blasius Auto Group is a leading automotive dealership located in Connecticut. We have been serving the community for over 80 years, offering a wide selection of new and pre-owned vehicles, as well as expert automotive services.

We are dedicated to providing our customers with an exceptional experience and building long-lasting relationships. Our goal is to exceed customer expectations by delivering top-notch service, quality vehicles, and a seamless buying experience.

About the Role
This position plays a critical role in handling customer inquiries through various channels, providing excellent customer service, and assisting with administrative tasks. The successful candidate will be responsible for:
  • Answering customer inquiries via phone, email, and online chat in a timely and professional manner
  • Providing exceptional customer service by addressing customer concerns and resolving issues
  • Assisting with scheduling appointments for sales and service departments
  • Maintaining customer database and updating customer records
  • Supporting the sales team by following up on leads and setting up test drive appointments
  • Collaborating with other departments to ensure a seamless customer experience

Requirements
To be successful in this role, you will need:
  • A high school diploma or equivalent
  • Previous customer service experience is preferred
  • Strong communication skills, both verbal and written
  • Proficient in using computer systems and software applications
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented and organized

Benefits
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. Additionally, you will enjoy benefits such as:
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Employee discounts on vehicle purchases and services


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