Customer Service Representative
3 weeks ago
The Customer Service Representative role at JOANN Stores is a dynamic opportunity for individuals who are passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for creating a welcoming and engaging environment that inspires creativity in our customers. Your primary goal will be to drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also embody the values of Hearts, Hands, Minds, and Inspire, which are at the core of our company's mission.
Key Responsibilities:
- Deliver premium customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
- Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Process customer transactions efficiently and professionally at the cutting counter and cash register.
Required Skills and Qualifications:
This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have 1-3 years of previous experience in a customer-centric environment. They should also be able to lift up to 50 pounds unassisted, bend down, reach above head, and climb a ladder.
Benefits:
As a valued member of our team, you will be eligible for a competitive salary of $15.00 per hour, plus medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability, paid time off, sick time, tuition reimbursement, and a team member discount. Relocation may be required for career progression.
Expected Availability:
We require open availability, including days, evenings, weekends, overnight shifts, and holidays. Part-time status requires scheduling less than an average of 28 hours per week. Full-time status requires working at least an average of 36 hours per week over the course of a year.
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