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Customer Service Representative

2 months ago

Kansas City, Missouri, United States Fresh Form Draft Full time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Fresh Form Draft. In this role, you will be the first point of contact for our valued customers, providing exceptional service over the phone. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure their overall satisfaction.

Key Responsibilities:

  • Answer incoming calls promptly and professionally.
  • Assist customers in resolving product or service-related issues.
  • Provide accurate information on company products and services.
  • Document customer interactions and feedback efficiently.
  • Escalate unresolved issues to the appropriate department.
  • Manage customer accounts and update records as necessary.
  • Follow up on escalated cases to ensure resolution satisfaction.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong customer service skills.
  • Ability to multitask and prioritize tasks.
  • Basic computer skills and knowledge of software applications.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • Employee discounts on Fresh Form Draft products and services.