Bilingual Call Center Representative
4 weeks ago
Community Health Service Inc. is seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and families, while ensuring seamless communication and coordination with our healthcare providers.
Key Responsibilities- Manage high-volume phone calls, responding to patient inquiries, and resolving issues in a timely and professional manner.
- Provide accurate and empathetic communication to patients, families, and healthcare providers, ensuring clear understanding of healthcare services and policies.
- Update patient records, process payments, and maintain accurate documentation in our Electronic Health Record (EHR) system.
- Collaborate with healthcare providers to ensure seamless communication and coordination of patient care.
- Utilize Microsoft Word for basic correspondence and maintain accurate records.
- High school diploma or equivalent required; Medical Administration Certificate or 2 years of experience in medical reception preferred.
- Ability to use Microsoft Word for basic correspondence and maintain accurate records.
- Bilingual (English/Spanish) preferred; ability to communicate effectively with patients, families, and healthcare providers.
- Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple phone calls simultaneously.
- A competitive salary and benefits package, including health, dental, and vision insurance.
- A generous time-off program, including paid holidays, personal days, and snow days.
- Opportunities for professional growth and development, including training and education programs.
Community Health Service Inc. is an EEO/Affirmative Action/Veteran friendly employer, committed to diversity, equity, and inclusion. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
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