Resort Night Auditor Professional

8 hours ago


SaintDizierlesDomaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

We are seeking a highly skilled Resort Night Auditor to join our team at Great Wolf Lodge. As a key member of our front desk operations, you will play a crucial role in ensuring the accuracy and security of our financial transactions.

About the Role

This is a great opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. As a Night Auditor, you will be responsible for reviewing and verifying financial transactions, including room charges, food and beverage sales, and other resort activities.

You will also be required to maintain accurate records, process payments, and perform various administrative tasks as needed. In addition, you will work closely with our accounting team to ensure that all financial reports are accurate and up-to-date.

Responsibilities
  • Welcome guests by greeting, answering questions, and responding to requests.
  • Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, and obtaining information and signatures.
  • Establish credit by verifying credit cards or obtaining cash.
  • Direct guests to rooms by showing location on resort map.
  • Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provide concierge duties to guests by answering any inquiries regarding resort and other services guests may require.
  • Maintain records by entering room and guest account data.
  • Collect revenue by entering services and charges, computing bills, and obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.

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