Case Manager, Department of Labor

4 days ago

Cleveland, Ohio, United States Towards Employment Full time
Job Summary

The Case Manager plays a vital role in supporting participants through both pre- and post-release phases. Key responsibilities include conducting orientations, assessments, and assisting participants in setting career goals. The Case Manager collaborates closely with the workshop facilitator, employment specialist, and other program staff to monitor participant progress, support job search efforts, and address barriers to employment.

Key Responsibilities
  • Provide individualized case management on a bi-weekly basis throughout programming, pre and post release. Develop individualized strategies including individual service plans. Address workshop challenges. Meet one-on-one with participants to develop their Reentry Plan.
  • Lead participants both individually and in groups through career exploration using the Ohio Career Information System. Assess participants job readiness, pre and post release, and make recommendations documenting any concerns or potential barriers. Provide information and referral to community resources to help participants address their employment and life management barriers that could affect their Career Map.
  • Work closely with team members, communicating regularly with reentry services team members, attending training and team meetings, etc.
  • Monitor participant progress pre and post release. Maintain accurate participant files and records according to program guidelines.
  • Provide backup as requested or needed for other case management team members. Assist with the facilitation of orientations, individual or group, and assessments as needed and assigned.
  • Develop and maintain a positive relationship with program participants, jail staff and probation/parole officers. Liaison with partner agency to support recruitment efforts.
  • Input all case notes and service requests within 48 hours of service delivery. All data must be input in the Commence database by the second working day of each month.
Requirements
  • Minimum of a bachelor's degree in social work or related field; or equivalent combination of education and experience with justice impacted population.
  • Experience with data entry, strong attention to detail.
  • Understanding of community resources and how to access them.
  • Commitment to Towards Employment's mission and core values.
  • Must be comfortable working in a correctional facility a minimum of 50% of the time.
  • Must be able to travel independently between Cuyahoga County and Lorain to coordinate services for participants and attend relevant meetings.
Knowledge, Skills, Abilities & Competencies
  • Able to work independently, be flexible and dependable, and demonstrate initiative and creativity.
  • Proficient with Microsoft Office Products: Word, Excel, Power Point, Publisher, Outlook, and Internet.
  • Knowledge and experience working with adults with barriers to employment; particular experience with low income, hard to employ individuals.
  • Excellent relationship building and customer service skills to keep participants engaged in services.
  • Good written and verbal communication skills.
  • Strong organizational, time management and problem-solving skills.

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