Case Manager

3 hours ago


Cleveland, Ohio, United States US COMM FOR REFUGE Full time
Job Title: Reception and Placement Case Manager

Join the U.S. Committee for Refugees and Immigrants (USCRI) team as a Reception and Placement Case Manager in Cleveland, OH.

Job Summary:

The Reception and Placement Case Manager will provide critical support to new arrival refugees served by the USCRI Cleveland Field Office. This role involves arranging services, maintaining case files, and ensuring a smooth resettlement process.

Key Responsibilities:
  • Arrange housing, healthcare, social services, and interpretation for newly arriving refugees.
  • Maintain accurate case files and submit written reports as required.
  • Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
  • Connect clients with supportive community networks and support systems to ensure their long-term integration in the community.
  • Attend stakeholder meetings and work with community partners to learn about resources for refugees and make referrals when needed.
  • Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
Requirements:
  • High School degree required; Undergraduate degree in social work, human services, or other relevant fields preferred.
  • Experience in case management or social work preferred.
  • Bilingual/multi-lingual preferred (Arabic).
  • Proof of COVID-19 Vaccine required.
  • Ability to work as a team member and independently, with high level of self-motivation.
  • Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail.
  • Exceptional interpersonal skills, including keen listening ability and relationship building.
  • Proficient in Microsoft Office.
  • Flexibility to work evenings and weekends on an as needed basis.
  • Must have a valid State issued driver's license, insurance, clean driving record, and personal transportation.
  • Demonstrated support of USCRI's values by exhibiting respect for others, maintenance of confidential information, and an appreciation of a multicultural workplace.
  • Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.
Training and Development:
  • Satisfactory completion of USCRI's Orientation and Training.
  • Complete additional training as identified by supervisor(s), program director, or Human Resources.
Physical Demands:
  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
  • Lifting (up to 25 pounds), bending, pulling, and carrying.
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

Please submit a resume with cover letter describing your interest and qualifications with your online application. References will be required at time of the final interview. No telephone calls please. Position will remain open until filled.

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.


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