Order Management Coordinator

4 days ago


Somerville, Massachusetts, United States Puma Full time
Order Management Coordinator Job Description

Puma is seeking an experienced Order Management Coordinator to join our team. As a key member of our customer service department, you will be responsible for managing the order life cycle, coordinating with internal teams, and providing exceptional customer service.

About the Role:

  • Manage the full order life cycle, including coordination with Sales, Procurement, Compliance, Credit, Allocations, and Warehousing.
  • Troubleshoot and resolve orderbook issues with customers.
  • Analyze orderbook data to develop and execute plans to meet customer requirements and sales goals.
  • Work with the Credit and Return teams to assist customers' needs and manage chargeback disputes.
  • Present monthly KPIs to Customer Service management and manage daily EDI uploads.
  • Act as a mentor for peers and represent the department with Sales and Accounts.

Requirements:

  • Bachelor's or Associate's degree preferred.
  • 5+ years of customer service experience, preferably in retail or athletic footwear/apparel industry.
  • Advanced Excel knowledge required.
  • Ability to work and collaborate with cross-functional teams.
  • Domestic travel may be required.

Compensation:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.



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