Customer Service Ambassador
3 weeks ago
Pacific Seafood is a leader in the seafood industry, committed to excellence and customer satisfaction. We're seeking a skilled Customer Service Ambassador to join our team. In this role, you'll be the face of our company, ensuring every customer interaction is positive and memorable.
As a Customer Service Ambassador, you'll be responsible for:
- Providing top-notch customer service via phone, email, and in-person interactions
- Responding to customer inquiries and resolving issues efficiently
- Collaborating with our sales team to drive revenue growth and meet sales targets
- Order processing, from receipt to shipment
- Clearing orders and ensuring timely delivery
- Participating in customer service initiatives to improve overall customer experience
- Researching and resolving customer disputes and problems within established guidelines
- Completing and maintaining applicable paperwork and records
- Pro-actively identifying transportation and delivery problems
- Presenting and selling new products to our customers
What You'll Bring to Pacific Seafood:
Required:
- One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
Preferred:
- Knowledge of order processing systems
- Microsoft Word and Excel skills
- Excellent customer service skills
We offer a competitive salary range of $18.90 - $21.08, along with a comprehensive total compensation package. This includes health insurance benefits, flexible spending accounts, 401(k) retirement plan options, paid time-off, and an employee assistance program. Pacific Seafood is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.
Total Compensation:
At Pacific Seafood, your base wage is just a portion of your overall compensation package. We invest in our team members through a comprehensive and attractive total rewards package, including:
- Health insurance benefits options, including medical, prescription, vision, dental, basic group life, and short-term disability
- Flexible spending accounts for health flex and dependent care expenses
- 401(k) retirement plan options with a generous annual company profit-sharing match
- Paid time-off for all regular FT team members, including sick days, paid holidays, vacation, and personal time
- Employee assistance program providing confidential professional counseling, financial, and legal assistance at no charge to team members and their immediate family members
- Product purchase program
Estimate Salary: $20,304 - $22,383 per year.
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