Financial Recovery Specialist

1 week ago


Irving, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is a leading staffing agency in the auto finance industry. We are seeking a highly skilled Financial Recovery Specialist to join our team in Irving, TX.

About the Role:

We offer a competitive salary of $18-$19 per hour, based on experience. As a Financial Recovery Specialist, you will play a crucial role in minimizing financial losses associated with auto loans and leases. Your responsibilities will include analyzing delinquent accounts, negotiating payment arrangements, and implementing effective strategies to mitigate losses while providing exceptional customer service.

Responsibilities:

  • Initiate outbound calls to customers with delinquent auto loan accounts
  • Receive inbound redemption calls and provide personalized assistance to customers
  • Negotiate payment arrangements and settlements to bring accounts current
  • Identify accounts requiring management review and recommend appropriate actions
  • Ensure compliance with company policies and industry regulations while delivering top-notch customer service

Requirements:

  • Bilingual skills: Must be fluent in both English and Spanish (90% of communication will be in Spanish)
  • Experience: Minimum of 1 year in collections or a related field
  • Skills: Strong negotiation and problem-solving abilities
  • Communication: Excellent verbal and written communication skills
  • Education: High School Diploma or GED required

Benefits:

We offer a hybrid work model, with two weeks of on-site training followed by a schedule that includes three days in the office and two days remote each week. This allows for a great balance between work and personal life.

Job Details:

Location: Irving, TX

Schedule: Monday - Friday / 9AM-6PM

This is an exciting opportunity to join a dynamic team and make a real difference in the auto finance industry. If you have a keen eye for detail, previous collections experience, and are fluent in both English and Spanish, we encourage you to apply today.



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