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Patient Experience Coordinator

1 month ago

Columbus, Ohio, United States The Ohio State University Full time

Job Summary:


The Patient Experience Coordinator role at The Ohio State University is a key position that focuses on creating an exceptional patient experience throughout the care continuum.


Key Responsibilities:

  • Greet new admissions and ensure all clinical and service-related needs are met through proactive rounding, anticipating, and identifying needs, soliciting input, and addressing any issues or concerns.
  • Provide personalized guidance and support to promote a positive patient/family experience.
  • Build relationships with patients, families, and staff to create an environment where optimum patient experiences and positive patient satisfaction flourish.
  • Provide customer service training, coaching, mediation/issue resolution, project support, service data entry and analysis, and patient information to achieve optimal quality and communication.

Requirements:

  • Bachelor's Degree in Human Relations, social work, communications, or a related field, or an equivalent combination of education and experience.
  • Excellent verbal and written communication skills.
  • Strong customer service, interpersonal, conflict resolution, program solving, and program planning skills.
  • Ability to work effectively with all levels of the organization, patients, and visitors, and work independently on assigned projects.
  • Ability to analyze and interpret data and integrate raw data into actionable process improvements.
  • A strong customer service background is required.

Benefits:

  • An estimated annual salary of $65,000-$85,000, depending on qualifications and experience.
  • An array of retirement plan options with generous employer contributions.
  • Affordable health insurance options, including dental, vision, and prescription coverage from day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Flexible and remote work arrangement opportunities, childcare program, and access to educational, athletic, and cultural events.
  • A comprehensive employee benefits package that includes tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.

The Ohio State University offers a dynamic work environment, excellent benefits, and opportunities for professional growth. If you are a motivated individual who is passionate about providing exceptional patient experiences, we encourage you to apply for this exciting opportunity.