Store Manager
4 weeks ago
At Marc Jacobs, we are seeking a highly skilled Store Manager to lead our Burlington location. As a key member of our team, you will be responsible for overseeing the daily operations of the store, including team management, merchandise, and sales results. Reporting to the Regional Manager, this position requires strong analytical skills, excellent communication, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Business Acumen: Lead the team to achieve individual and team sales targets, implement a culture that leverages on all KPIs, and analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities.
- Customer Experience: Deliver excellence, strive to exceed client expectations, drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients, and ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
- Visual Merchandising: In partnership with the visual merchandising team, ensure store visual standards are met and maintained, support the Visual Team in planning and performing any necessary changes in the visual environment, and review sales frequently and take action on visual merchandising to improve sales.
- People Management: Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives, lead the recruitment process, build a talent pipeline through networking and competitive shopping, and provide guidance to associates, deliver constructive feedback, and learning opportunities through coaching conversations.
- Operations: Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations, maintain inventory accuracy and shrink rates within company standards, and uphold company and store standards, policies, and procedures.
Qualifications:
- 8+ years' retail experience
- Minimum of 3+ years' experience managing others within a customer service environment required
- Proven record of motivating, developing, and coaching team members
- Strong analytical skills - ability to analyze retail KPIs and on-floor behaviors
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Demonstrated verbal and written communication skills
- Excellent organizational, follow-up, and time management skills
- Passion for the Marc Jacobs brand and product offering
- Passionate about the customer experience
- Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
- Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
- Creative & Innovative - promotes curiosity, diversity, and collaboration – is open to disruptive ideas
- Ability to connect to the customer through excellent service, strong visual presentation, and business acumen
- Computer skills including operating a POS and navigating Microsoft Office suite
- Must have flexibility to work a retail schedule including evenings, weekends, and holidays
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