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Property Operations Specialist

2 months ago

Austin, Texas, United States Heirloom A Full time
Job Overview

About Heirloom A

Heirloom A stands at the forefront of the luxury short-term rental market, providing exceptional large-format accommodations tailored for discerning travelers. Our commitment to delivering top-tier hospitality, combined with a technology-driven approach, positions us uniquely within the competitive landscape of the luxury rental sector.

Position Summary

The Property Operations Specialist serves as the primary contact for property management. This role is crucial for ensuring the routine and urgent maintenance of Heirloom A properties within a specified area. The main objective is to uphold Heirloom A's standards for property upkeep and brand integrity. The Property Operations Specialist collaborates closely with Guest Communications to facilitate on-site guest interactions as necessary. Additionally, this role may involve supporting the Design & Install team during the onboarding of new properties.

Key Responsibilities

  • Conduct regular property inspections and walkthroughs
  • Implement Heirloom A's property maintenance checklist
  • Perform routine maintenance tasks (e.g., changing light bulbs, basic repairs)
  • Address and resolve punch list items as required
  • Coordinate and supervise scheduled maintenance services (HVAC, pest control, landscaping, pool upkeep)
  • Establish and maintain relationships with local service providers (plumbers, electricians, etc.)
  • Manage housekeeping and maintenance requests as needed
  • Assist housekeeping with inventory of consumable supplies
  • Work in tandem with Guest Communications to respond to guest needs on-site
  • Support the Design & Install team with property setups as required
  • Collaborate with senior management to enhance property management processes
  • Engage in special projects as assigned

Qualifications

  • Valid driver's license and reliable transportation
  • Resides in or near the designated operational area
  • Proactive problem-solving skills and resourcefulness
  • Experience with basic tools and household maintenance
  • Strong organizational, multitasking, and time management abilities
  • Capable of lifting up to 35lbs comfortably

Work Schedule & Compensation

This is a full-time, salaried position with a typical workweek of Monday through Friday. Availability on Sundays from 11am to 5pm is required, with occasional weekend or after-hours responsibilities.

Compensation includes a salary with benefits, and bonus opportunities may be available.

Application Process

Interested candidates should prepare the following materials:

  • Resume
  • Cover letter addressing how your skills and experience align with the essential functions of this role