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Front Desk Representative

2 months ago

Green Cove Springs, Florida, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Amelia Island Resort. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-in and Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate and secure handling of guest information and payments.
  • Guest Communication: Respond to guest inquiries and requests in a professional and courteous manner, providing accurate information and resolving issues promptly.
  • Account Management: Set up and manage guest accounts, ensuring accurate and up-to-date information, and resolving any discrepancies or issues.
  • Team Collaboration: Work closely with other hotel departments, including Concierge, Bell-Door, and Ideal Services teams, to ensure seamless guest service and resolve any issues that may arise.
  • Security and Confidentiality: Maintain the confidentiality of guest information and ensure the security of guest room access and other sensitive areas.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to clearly and effectively communicate with guests, management, and colleagues.
  • Technical Skills: Proficient in using computer systems and software, with the ability to accurately and efficiently input information and perform tasks.
  • Customer Service Skills: Provide exceptional customer service, with a focus on ensuring guest satisfaction and resolving any issues that may arise.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
  • Teamwork and Adaptability: Demonstrate a strong ability to work collaboratively with others, with a flexible and adaptable approach to changing situations and priorities.