Spa Experience Representative
1 week ago
Overview
The Guest Experience Specialist plays a vital role in ensuring that every guest has a memorable and exceptional experience at V/O Med Spa. This talented team member is responsible for managing the guest intake process, responding to inquiries, and providing top-notch communication and administrative services. They are the face of V/O Med Spa and must embody the company's core values in every interaction.
Key Responsibilities:
- Ensure accurate scheduling and timely delivery of services to guests.
- Develop and maintain positive relationships with guests, responding to their questions and concerns.
- Manage the guest intake process, including consultations and follow-up appointments.
- Collaborate with the sales team to support the sales process and represent V/O Med Spa at the highest level.
- Maintain a clean and organized workspace, adhering to V/O Med Spa's high standards of cleanliness and sanitation.
Requirements:
- Possess a thorough knowledge of spa services and treatment options.
- Excellent interpersonal skills and customer service orientation.
- Ability to lift at least 30lbs and stand for extended periods.
- Excellent communication and problem-solving skills.
- 2+ years of customer service experience.
What We Offer:
- A competitive hourly rate of $15+ (based on experience).
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