Spa Experience Representative

1 week ago


West Bloomfield Township, Michigan, United States VO Spa One LLC Full time
Job Description

Overview

The Guest Experience Specialist plays a vital role in ensuring that every guest has a memorable and exceptional experience at V/O Med Spa. This talented team member is responsible for managing the guest intake process, responding to inquiries, and providing top-notch communication and administrative services. They are the face of V/O Med Spa and must embody the company's core values in every interaction.

Key Responsibilities:

  • Ensure accurate scheduling and timely delivery of services to guests.
  • Develop and maintain positive relationships with guests, responding to their questions and concerns.
  • Manage the guest intake process, including consultations and follow-up appointments.
  • Collaborate with the sales team to support the sales process and represent V/O Med Spa at the highest level.
  • Maintain a clean and organized workspace, adhering to V/O Med Spa's high standards of cleanliness and sanitation.

Requirements:

  • Possess a thorough knowledge of spa services and treatment options.
  • Excellent interpersonal skills and customer service orientation.
  • Ability to lift at least 30lbs and stand for extended periods.
  • Excellent communication and problem-solving skills.
  • 2+ years of customer service experience.

What We Offer:

  • A competitive hourly rate of $15+ (based on experience).


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