Spa Operations Manager

2 days ago


Bloomfield Hills, Michigan, United States Bloomfield Wax and Skin Care Center Full time
About the Role

We are seeking an experienced Spa Operations Manager to join our team at Bloomfield Wax and Skin Care Center in Bloomfield, NJ. As a key member of our management team, you will be responsible for directing and organizing the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.

Responsibilities:
  • Spa Management: Direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
  • Staff Supervision: Hire, train, supervise, develop, and mentor all team members according to establishment policies and procedures.
  • Marketing Strategies: Create marketing strategies aimed at maximizing revenue and profits.
  • Data Analysis: Perform data analysis that drives business decisions and success.
  • Cleanliness and Ambiance: Maintain the utmost cleanliness and soothing ambiance of the premises.
  • Inventory Management: Manage inventory effectively.
  • Customer Satisfaction: Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
Requirements:
  • 3+ years of successful spa management experience.
  • Must have knowledge of professional spa treatment, skin care, and services.
  • Effective proven leadership training skills with a strong work ethic.
  • Excellent customer service skills.
  • Efficient, well-organized, with the ability to multitask.
  • Motivated, enthusiastic, with the ability to keep the team encouraged.
  • Ability to troubleshoot difficult situations.
  • Excellent communication skills.
  • Proficient in spa software (Meevo).
Benefits:
  • Growth opportunities.
  • Competitive compensation: $65,000 - $80,000 per year.
  • Commission opportunities.
  • Employee discounts.


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