Client Service Representative

1 day ago


Tacoma, Washington, United States Umpqua Bank Full time
About Us

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive. Our core values include Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role

In this role, you will process routine financial transactions, balance cash drawers, and assist customers with account openings and loan applications. You will also provide exceptional customer service and cross-sell other bank services. This is a fully onsite position with a competitive total rewards package, including base wages and comprehensive benefits.

Key Responsibilities
  • Process routine financial transactions, including check cashing, withdrawals, deposits, and loan payments
  • Balance cash drawers and count currency and coin accurately
  • Assist customers with account openings and loan applications
  • Provide exceptional customer service and cross-sell other bank services
  • Maintain confidentiality and use tact and diplomacy in all interactions
Requirements
  • Cash handling experience
  • Strong attention to detail and ability to multi-task effectively
  • Ability to understand and follow directions
  • Ability to organize and prioritize work
  • Proficient use of Microsoft Word and Excel software applications
Benefits

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00 - $21.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors. We also offer performance-based incentive compensation, comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, and other benefits.



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