Operations Manager

5 days ago

New York, New York, United States TodayTix Group Full time

About TodayTix Group:

TodayTix Group is the global leader in e-commerce for cultural experiences, revolutionizing the way tickets are sold. Founded in 2013, our innovative approach combines cutting-edge technology with a deep understanding of consumer behavior. Our portfolio of brands, including TodayTix, ttg:digital, New York Theatre Guide, London Theatre Guide, and Secret Cinema, enables us to provide unparalleled access to engaged audiences, driving meaningful revenue for our partners.

We're seeking an exceptional Operations Manager to join our team, bringing expertise in box office systems, process improvement, and software integration. As a key member of our operations team, you'll optimize partner success and streamline ticketing operations, leveraging your analytical skills to drive decision-making through metrics. Your ability to collaborate with cross-functional teams will ensure seamless workflows across multiple functions, supporting venues and producing partners nationwide.

Reporting to the Senior Manager of Operations, you'll be responsible for driving key operational initiatives, measuring performance through KPIs, and aligning operational efforts with TodayTix Group's business goals. This highly collaborative role will involve working closely with Product, Partner Success, and Finance teams to ensure processes support the growth of our live events and ticketing business.

This is an exciting opportunity for an operational leader passionate about optimizing systems and solving challenges. If you're process-driven, detail-oriented, and eager to make an impact at the intersection of entertainment and technology, we'd love to hear from you.

About the Role:

We're seeking a strategic, solutions-oriented Operations Manager to ensure efficient, scalable operations that support our ticketing and live event business. Your expertise in box office systems, process improvement, and software integration will enable you to optimize partner success and streamline ticketing operations. You'll drive decision-making through metrics, improve partner, venue, and vendor collaboration, and ensure seamless workflows across multiple functions to support venues and producing partners nationwide.

This is an exciting opportunity for an operational leader who is passionate about optimizing systems and solving challenges. If you are process-driven, detail-oriented, and eager to make an impact at the intersection of entertainment and technology, we'd love to hear from you.

Key Responsibilities:

  • Ticketing & Process Improvement: Optimize operational workflows for live event ticketing, integrating systems, and enhancing customer experience.
  • Metrics & Data Insights: Develop performance metrics and provide actionable insights through reports.
  • Vendor & Partner Management: Collaborate cross-functionally and support partner success in live events.
  • Industry Knowledge & Strategic Planning: Stay updated on trends, contribute to strategic planning, and represent TTG at events.
  • Communication & Documentation: Lead meetings, maintain process documentation, and present insights to stakeholders.
  • Team Leadership & Growth: Mentor team members and support hiring, onboarding, and organizational planning.

What We Offer:

  • Competitive Salary: $70,000 - $85,000 per year, based on experience and location.
  • Generous Benefits: Healthcare, vision, and dental plans, with generous contributions from the company; life and disability insurance; paid parental leave; generous 401(k) matching; flexible paid time off; free membership to One Medical Group & Employee Assistance Program; annual professional growth budget; employee donation matching; employee referral program; work from home budget; pre-tax flexible healthcare spending account (FSA), dependent care FSA, and commuter benefits.

About TodayTix Group:

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment that reflects the world we live in and makes a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.

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