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Airport Customer Service Representative

2 months ago


Cincinnati, Ohio, United States WHC OH, LLC Full time
Job Overview

Position Title: Airport Customer Service Representative

Company: WHC OH, LLC

Role Summary:
As a vital part of our transportation operations, you will serve as a key point of contact for passengers at the airport. Your focus will be on delivering exceptional customer service and ensuring a smooth experience for all travelers.

What We Offer:
- Comprehensive Health, Dental, Vision & Life Insurance
- Paid Time Off and Holiday Pay
- 401k Plan with up to 3% Matching Contributions
- Consistent Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m.

Key Responsibilities:
1. Welcome passengers and assist with vehicle entry and exit.
2. Provide accurate information regarding service rates and trip estimates.
3. Address customer inquiries and escalate concerns to management as needed.
4. Assist with baggage handling and ensure efficient loading.
5. Direct taxi operations in accordance with airport regulations.
6. Maintain cleanliness of the curbside area and ensure compliance with guidelines.
7. Conduct inspections of vehicles for cleanliness and report any issues to management.

Compensation: $16.00 per hour