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Senior CRM Business Systems Analyst
2 months ago
Position Overview:
Novant Health is seeking a Senior Business Systems Analyst with expertise in SalesForce CRM.
The ideal candidate will possess the ability to generate reports, implement system enhancements, oversee user management, and uphold database integrity.
This role involves defining and identifying system scope and objectives aligned with user requirements, relevant business systems, and industry standards.Responsibilities include developing and refining procedures to address intricate challenges while considering computer capacity, operational time, and desired outcomes.
The role requires thorough analysis of business and user needs, documentation of requirements, and conversion into appropriate systems specifications. Collaborate with customers, IT staff, vendors, and consultants to coordinate the implementation of newly revised functionalities.Lead and manage all phases of the application life cycle, potentially guiding other business systems analysts and data specialists.
The employee will be adept at assessing the business systems and clinical implications of technology applications in the current business landscape.Join a dedicated team where exceptional care meets outstanding service, consistently across all dimensions.
#JoinTeamAubergine #NovantHealth At Novant Health, we prioritize professional growth and development.
We value diversity and inclusion as one of our core principles.
By harnessing the strengths and talents of each team member, we create a robust organization capable of delivering remarkable healthcare to our patients, families, and communities.
We encourage applicants from all backgrounds to explore our exciting career opportunities.Qualifications:
Education:
High School Diploma or GED is required; a Bachelor's Degree is preferred.
Experience:
A minimum of three years in healthcare or information technology is required, with SalesForce experience being advantageous.
Essential Skills: Comprehensive understanding of the business functions for which applications are designed. Proficiency in personal computers, computer pathways, database management, and relational databases. Familiarity with MDC's, DRG's, ICD-9 diagnosis, ICD-9 procedure codes, and CPT codes. Knowledge of chart abstraction processes, data storage, and querying from medical records systems. Ability to effectively present statistical information in a clear manner. Strong understanding of patient identification processes and components in patient management and accounting. Capability to complete both generic and department-specific skills successfully. Excellent communication skills, demonstrating tact and diplomacy. Ability to collaborate within teams and direct organized work efforts. Capacity to thrive in an environment with multiple and changing priorities. In-depth understanding of the function for which the software is designed. Ability to perform under deadlines and manage heavy workloads. Adaptability to a dynamic environment.
Responsibilities:
Every team member at Novant Health is committed to delivering the most remarkable patient experience in every dimension, every time.
The successful team member is dedicated to leveraging diversity and inclusion to support quality care.
All Novant Health team members are responsible for promoting a safe patient environment guided by the principles of "First Do No Harm."