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Guest Services Representative
2 months ago
This part-time Guest Services position is located at Rockwell Lake Lodge in Luther, MI. The primary function of the Guest Services worker is to maintain the physical aspects of the building, including guest rooms, meeting rooms, public areas, rest rooms, and exterior areas, while providing excellent customer service to guests and clients.
Key Responsibilities- Check guests in and out of the hotel, post charges, and make changes to guest profiles.
- Answer phone calls in a professional manner and carry a mobile extension phone as assigned.
- Maintain a clean entrance to the lodge and cabins, including daily removal of debris, litter, leaves, and dirt from the entrance and sidewalk, emptying of trashcans, and cleaning of cigarette receptacles.
- Remove snow and ice from lodge and cabin entrances as needed.
- Clean and sanitize rest rooms daily and replenish supplies as needed.
- Maintain the front lobby, great room, and lodge hallways by daily vacuuming, mopping, and window washing.
- Clean carpets, upholstered furniture, and conference chairs as needed.
- Set up conference rooms prior to events, including thorough cleaning, vacuuming, and dusting of the room, and setting the room to customer expectations.
- Maintain appropriate levels of cleaning supplies, care for and maintain all tools and equipment, properly store all equipment and supplies, and monitor storage areas for neatness, cleanliness, and supply levels.
- Strip or make up daily the guest rooms, including cleaning bathroom floors, fixtures, mirrors, showers, and sinks, vacuuming carpeted areas thoroughly, making beds, and restocking linen as needed.
- Wash, dry, fold, and store all Rockwell Lake Lodge linen in accordance with accepted and established laundry procedures.
- Assist with the cleaning and maintenance of the G. H. Gordon Biological Station Plym Village Cabins, including bunk areas, lab/classroom, kitchen, and faculty apartments.
- Assist with the preparation, service, and clean-up of food service for all lodge and bio-station guests, including food preparation for contracted meals, dining service, and dining/kitchen clean-up.
- Perform or report various minor maintenance repairs for the safety and comfort of lodge or cabin guests and clients as necessary.
- Maintain good working condition of all AV equipment, reporting necessary repairs or replacement as required.
- A high school diploma or an equivalent combination of education, training, or experience sufficient to demonstrate the ability to perform the job.
- Ability to follow all appropriate health department standards in accordance with food safety, preparation, storage, and clean-up.
- Ability to work flexible hours and willingness to cover for sick or vacation time, work overtime as needed, and remain accessible in the event of emergencies.
- Ability to understand and follow oral and written instructions.
- Ability to complete job assignments unsupervised.
- Ability to follow safety procedures and operate department equipment, or a willingness to learn proper procedures.
Be a good representative of Hillsdale College, promoting the liberal arts, the College's original Articles of Association, and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
Physical DemandsThis position requires extensive walking, recurring bending, crouching, stooping, stretching, or similar activities; recurring lifting or moving of light, moderately heavy, and heavy items. Ability to climb, balance, and handle various materials.
