Assistant Manager

2 months ago


Dracut, Massachusetts, United States Dracut House of Pizza & Seafood Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Assistant Manager to join our team at Dracut House of Pizza & Seafood. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing staff, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, ensuring that all customers receive a positive and memorable experience.
  • Staff Management: Manage and motivate a team of staff, including front-of-house and back-of-house employees, to ensure that they are working efficiently and effectively.
  • Inventory Management: Manage inventory levels, including liquor, beer, and wine, to ensure that we are always stocked and ready to meet customer demand.
  • Scheduling: Create and manage schedules to ensure that we have the right staff in place at the right time to meet customer demand.
  • Training and Development: Train and develop staff to ensure that they have the skills and knowledge they need to provide exceptional customer service and to meet the demands of the business.
  • Problem-Solving: Identify and resolve problems quickly and efficiently, ensuring that customer service is not impacted.
  • Communication: Communicate effectively with staff, customers, and management to ensure that everyone is informed and aligned.
  • Leadership: Demonstrate leadership skills, including the ability to motivate and inspire staff, to ensure that we are always striving for excellence.

Requirements:

  • Leadership Experience: Proven leadership experience, including experience in managing staff and leading teams.
  • Customer Service Experience: Proven experience in providing exceptional customer service, including experience in managing customer complaints and resolving issues.
  • Inventory Management Experience: Proven experience in managing inventory levels, including experience in ordering and stocking products.
  • Scheduling Experience: Proven experience in creating and managing schedules, including experience in managing staff rotas.
  • Training and Development Experience: Proven experience in training and developing staff, including experience in creating and delivering training programs.
  • Problem-Solving Experience: Proven experience in identifying and resolving problems, including experience in managing conflicts and resolving issues.
  • Communication Experience: Proven experience in communicating effectively with staff, customers, and management, including experience in writing reports and presenting information.

What We Offer:

  • Competitive Salary: A competitive salary, including benefits and bonuses.
  • Opportunities for Advancement: Opportunities for advancement, including the potential to move into senior management roles.
  • Training and Development: Ongoing training and development opportunities, including training programs and workshops.
  • Collaborative Work Environment: A collaborative work environment, including a supportive team and a positive company culture.

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