Dynamics Platform Specialist

4 weeks ago


Boston, Massachusetts, United States 1872 Consulting Full time
Job Summary:

This role is responsible for the maintenance, support, and development needs of the platform related systems and application integrations. The individual will collaborate heavily with Marketing, IT, and other firm stakeholders to plan and execute digital initiatives related to Dynamics.

Key Responsibilities:
Act as the primary owner of all Dynamics related technical issues, maintenance, and development tasks.
Lead the migration of an on-premises Dynamics CRM environment to the cloud and implementation of Dynamics 365.
Collaborate with Marketing and IT professionals to plan and develop custom solutions that satisfy business needs and fit within the firm's overall IT strategy.
Protect the integrity and security of the CRM platform and all related applications by maintaining and keeping the environment updated with the latest patches.
Partner with Marketing and IT teams to build reports using analytics solutions of strategic importance to the organization.
Collaborate with other firm IT teams to support the business of the firm and its initiatives.
Maintain and configure the Dynamics environment as needed following the guidance of the Information Security department.
Adhere to the IT department's service level agreement with the firm to provide best-in-class technical support.
Claim ownership and resolve issues related to Dynamics and all integrated systems as escalated by the firm's HelpDesk.

Requirements:
4+ years of MS Dynamics Administration experience
Must have at least 1 year of MS Dynamics 365 experience
Must have strong SQL experience
Experience with Dynamics implementations and/or integrations with other applications/data sources

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