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Customer Service Representative

1 month ago

Fort Collins, Colorado, United States zTrip Worldwide Full time

Drive Change in the Transportation Revolution at zTrip Worldwide


We are seeking a skilled Dispatcher/Customer Service to join our team in Louisville, KY.


What We Offer:

  • Competitive Health, Dental, Vision, and Life Insurance
  • Paid Time Off and Holiday Pay
  • 401k Plan with Company Match

Essential Duties and Responsibilities:

  • Ensure timely pickup of passengers
  • Organize and manage routes and schedules for drivers
  • Address and resolve transportation-related issues and complaints
  • Assist drivers with navigation system
  • Handle inbound and outbound calls

Qualification Requirements:

  • High School Diploma or Equivalent
  • 2+ years of call center experience
  • Excellent customer service, organizational, and communication skills
  • Effective time management and attention to detail
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel
  • Scheduling or related experience preferred
  • Previous dispatch experience preferred