Customer Service Liaison

3 weeks ago


Fort Collins, Colorado, United States State Farm Insurance Full time

Customer Relations Representative at State Farm Insurance

As a key member of our team, you will be responsible for providing exceptional customer service by:

  • Assisting customers with their insurance needs
  • Answering inquiries, resolving issues, and offering appropriate solutions
  • Processing policy changes, claims, and payments accurately and efficiently
  • Maintaining customer records and updating information as necessary
  • Collaborating with team members to ensure seamless customer experiences
  • Promoting and cross-selling insurance products and services to meet customer needs
  • Handling escalated customer complaints and concerns with professionalism and empathy
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice
  • Participating in ongoing training and development programs to enhance knowledge and skills

Join a dynamic team that values customer satisfaction and excellence in service.



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