IT Support Specialist

2 weeks ago


New York, New York, United States Atelier Ten Full time
IT Support Specialist

Atelier Ten is an environmental and lighting design consulting firm seeking a full-time IT Support Specialist to join our New York office.

Key Responsibilities
  • Provide end-user hardware, software, and network access support with a focus on customer service and effective solutions.
  • Perform general support and network administration, including backups, security management, user account management, email systems, network connectivity, office systems, and applications support.
  • Monitor data center health using existing management tools and respond to hardware issues as they arise; Maintain servers as needed.
  • Desktop/laptop build-outs, configuration, support, and maintenance.
  • Purchase software and hardware in coordination with the CIO and local office managers.
  • Roll out hardware and software, including license management, in coordination with local office managers to ensure optimal deployment of resources.
  • Perform routine/scheduled audits of systems, hardware, and software.
  • Assist in the maintenance of IT infrastructure and networking to ensure optimal availability.
  • Regularly communicate project status, activities, and achievements.
  • Develop and document policies, technical tools, and procedures.
Requirements
  • Bachelor's or Associate's degree in an IT-related field or commensurate experience.
  • 3+ years of IT support experience, including Microsoft environment, network administration, and help desk.
  • Proven IT work experience and requisite internal customer service skills.
  • Engaging individual with excellent communication abilities.
  • Superb time management, prioritization, and responsiveness to stakeholders.
Preferred Knowledge
  • Office/Microsoft 365.
  • MS Active Directory/Azure.
  • General networking/security.
  • Support in a Microsoft Windows environment.
  • Experience with remote management solutions.
  • Experience with ticketing and documentation systems.
Benefits

Competitive pay, benefits, and perks, with a great work-life balance.



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