IT Support Specialist
2 weeks ago
Atelier Ten is an environmental and lighting design consulting firm seeking a full-time IT Support Specialist to join our New York office.
Key Responsibilities- Provide end-user hardware, software, and network access support with a focus on customer service and effective solutions.
- Perform general support and network administration, including backups, security management, user account management, email systems, network connectivity, office systems, and applications support.
- Monitor data center health using existing management tools and respond to hardware issues as they arise; Maintain servers as needed.
- Desktop/laptop build-outs, configuration, support, and maintenance.
- Purchase software and hardware in coordination with the CIO and local office managers.
- Roll out hardware and software, including license management, in coordination with local office managers to ensure optimal deployment of resources.
- Perform routine/scheduled audits of systems, hardware, and software.
- Assist in the maintenance of IT infrastructure and networking to ensure optimal availability.
- Regularly communicate project status, activities, and achievements.
- Develop and document policies, technical tools, and procedures.
- Bachelor's or Associate's degree in an IT-related field or commensurate experience.
- 3+ years of IT support experience, including Microsoft environment, network administration, and help desk.
- Proven IT work experience and requisite internal customer service skills.
- Engaging individual with excellent communication abilities.
- Superb time management, prioritization, and responsiveness to stakeholders.
- Office/Microsoft 365.
- MS Active Directory/Azure.
- General networking/security.
- Support in a Microsoft Windows environment.
- Experience with remote management solutions.
- Experience with ticketing and documentation systems.
Competitive pay, benefits, and perks, with a great work-life balance.
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