Financial Service Representative

4 days ago


Pittsburgh, Pennsylvania, United States Citizens Full time
Help Customers Achieve Their Financial Goals

We are seeking a highly motivated and customer-focused Financial Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and delivering outstanding results.

About the Role

  • Estimated Salary: $17 per hour
  • Hours per Week: 20
  • Work Schedule: Varies with branch needs and may include weekends and evenings

Key Responsibilities

  1. Greet customers in our lobbies and create amazing experiences for them.
  2. Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
  3. Provide personalized advice and solutions that meet customers' needs and connect them to our Bankers for the next step.
  4. Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.

Requirements

  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.

Benefits

  • Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.



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