IT Support Specialist

7 days ago


Pittsburgh, Pennsylvania, United States BNY Full time

We are seeking a skilled IT Support Specialist to join our team in Pittsburgh or Lake Mary, Florida. As a key member of our Middle Office Platform and Applications support team, you will be responsible for managing the overall availability, reliability, and defect prevention of our systems.

Job Description

In this role, you will respond to, diagnose, and resolve service disruptions, identify and implement required monitoring and automation solutions, and work closely with developers on continuous integration/continuous delivery solutions. You will also conduct root cause analysis for complex production issues, review and evaluate project plans and objectives to ensure they meet system needs, and create and maintain support documentation and procedures.

Required Skills and Qualifications
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required
  • 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus
  • Knowledge and/or prior experience supporting Middle office Trade processing and trade flow
  • Analytic and data driven experience in supporting applications part of the Trade Lifecycle
  • Experience in deployment and strong debugging skills in Docker
  • Experience with IBM MQ/messaging and Rabbit MQ middleware queues
  • Experience with Ruby, Java, .NET applications framework
  • Experience with Postgresql and Oracle databases and writing complex SQL queries
  • Experience with monitoring tools a plus - Splunk, AppDynamics, Prometheus, Grafana, Moogsoft or related solutions
  • Familiarity with ITIL Service Management
Benefits

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.

Estimated Salary: $85,000 - $110,000 per year

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