Customer Service Ambassador

3 weeks ago

Central Islip, New York, United States TJX Companies, Inc. Full time

Discover the excitement of working with TJX Companies, Inc., a leader in the retail industry. We are seeking a Customer Service Ambassador - Loss Prevention Specialist to join our team at Marshalls Store 0034, located at 2650 Sunrise Highway, East Islip, NY 11730.

Company Overview

At TJX Companies, Inc., we are reinventing retail and helping people discover that next find that's going to be their new signature look. Our inventory is always changing, and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Job Description

We're looking for a Customer Service Ambassador - Loss Prevention Specialist to support the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body-worn camera. The successful candidate will also support a positive customer shopping experience in the store and maintain a strong store partnership with store teams and loss prevention.

Key Responsibilities

  • Maintain a proper and professional stance in the designated area at the front of the store
  • Act as a visual deterrent to prevent potential loss/dishonesty
  • Review and understand the Store Emergency Response Guide
  • Wear a complete Company-approved uniform, including a Body Worn Camera
  • Greet customers appropriately and demonstrate courtesy and respect
  • Establish and maintain a position at the front of the store or in a department
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
  • Observe and report any suspicious behavior or critical incidents to LP or store management
  • Perform a closing safety sweep of the store with a member of management
  • Adhere to all Company Policy and Procedure
  • Document required incidents in AIIM Case Management
  • Perform other duties as assigned

Requirements

  • Strong verbal and written communication
  • Sound decision-making skills
  • Ability to take initiative and perform well independently
  • Prioritize/organize workload and manage time effectively
  • Able to stand for long periods of time
  • 0-2 years retail or security experience

Salary and Benefits

The starting pay range for this position is $16.00 to $18.25 per hour, with actual starting pay determined by relevant skills, qualifications, and experience. In addition to competitive pay, we offer a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, and referral bonuses.

What We Offer

We're a company that values our employees and provides opportunities for growth and development. We also offer a range of benefits to support our employees' well-being, including medical, dental, and vision insurance, HSA, health care FSA, life insurance, short-term and long-term disability, paid parental leave, paid holidays, vacation, and sick time, as well as auto and home insurance discounts, a scholarship program, and adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Location

This position is located at Marshalls Store 0034, 2650 Sunrise Highway, East Islip, NY 11730.

Equal Employment Opportunity

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Apply Today

Join our team and discover the excitement of working at TJX Companies, Inc. Apply today

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