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Clinical Specialist I, CPT

2 months ago

Raleigh, North Carolina, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Job Summary

We are seeking a highly skilled Clinical Specialist I, CPT to join our team in Raleigh, NC. As a member of our clinical support team, you will provide technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers.

Key Responsibilities
  • Provide technical, clinical, and programming assistance to Territory Managers in support of 1-2 Territory Manager(s).
  • Assist Territory Managers in after-hours call support and activities.
  • Integrate into all accounts, build trust and relationships, and establish strong rapport with customers.
  • Work seamlessly with Territory Manager(s) allowing them increased selling time.
  • Foster high trust relationships with customers, including the regional team members.
  • Conduct PCP work and educational in-services, as directed.
  • As directed by sales manager, contact, visit, and engage clients and potential clients in the Company's products and address any client questions and concerns.
  • Provide medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
  • Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
  • Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
  • Collect and study information about new and existing products and monitor competitor sales, prices, and products.
  • Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices.
  • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
  • Use clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all Abbott Chronic Pain Therapies product line.
  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Provide sales support, clinical in-services, training, and guidance to current or potential customers.
  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Requirements
  • Associates Degree or technical certification; preferred Bachelor's Degree.
  • 1 - 2 years' work experience, strong preference collaborating with patients in clinical setting.
  • The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
  • Strong clinical skills.
  • Excellent organizational, time management, and prioritizing skills.
  • Excellent interpersonal verbal, written, and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
  • Capable of building strong working relationships with internal/external customers.
  • Capable of working unpredictable schedules that may occasionally change on short notice due to operating room schedule changes and/or delays.
  • Accustomed to tight deadlines and managing multiple tasks.
  • Strong sense of urgency.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.
Preferred Qualifications
  • Patient interaction experience within a healthcare-related environment (Physical Therapy, medical product sales, RN, LPN).
  • Experience working in a broader enterprise/cross-division business unit model preferred.
  • 1-3 years' experience with Abbott, or in a similar spinal cord stimulation (SCS) setting or with another implantable medical device company.
About the Role

This is a unique opportunity to join a dynamic team and contribute to the success of Abbott's Chronic Pain Therapies business. As a Clinical Specialist I, CPT, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and driving business results.

What We Offer

At Abbott, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.