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Pet Care Operations Manager
2 months ago
About Pooch Hotel
Pooch Hotel is a leading provider of pet care services, dedicated to delivering exceptional experiences for our furry friends and their owners. We are seeking a highly skilled and experienced Pet Care Operations Manager to join our team.
Job SummaryThe Pet Care Operations Manager will be responsible for leading our pet care team, ensuring the highest level of service and care for our guests. This role will involve overseeing daily operations, managing staff, and implementing processes to drive business growth and excellence.
Key Responsibilities- Leadership and Planning
- Develop and implement strategic plans to drive business growth and excellence
- Lead and manage a team of pet care professionals to deliver exceptional service and care
- Collaborate with senior leadership to establish goals and objectives
- Operations
- Oversee daily operations, including pet care, customer service, and administrative tasks
- Manage inventory, supplies, and equipment to ensure efficient operations
- Develop and implement processes to improve efficiency and productivity
- People Management
- Recruit, train, and develop a team of pet care professionals
- Coach and mentor staff to improve performance and achieve goals
- Manage employee relations, including performance management and conflict resolution
- Client Service/Pet Care
- Deliver exceptional customer service and care to our guests
- Develop and implement processes to improve client satisfaction and loyalty
- Collaborate with senior leadership to develop and implement pet care programs and services
- Financial
- Manage budgets and financial resources to ensure efficient operations
- Develop and implement cost-saving initiatives to improve profitability
- Collaborate with senior leadership to develop and implement financial plans and strategies
- Education and Experience
- 3-5 years of experience in a management role, preferably in the pet care industry
- 1-3 years of experience in a pet care role, preferably in a leadership or management capacity
- Skills and Abilities
- Excellent leadership and management skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of pet care industry trends and best practices
The Pet Care Operations Manager will work in a fast-paced environment, interacting with staff, clients, and senior leadership. The role requires strong communication and interpersonal skills, as well as the ability to work in a team environment.
