Operations Support Specialist

4 days ago


Houston, Texas, United States Adara Communities Full time
About the Role

We are seeking an experienced Operations Support Specialist to join our team at Adara Communities. This role will be responsible for providing technical assistance, analyzing problems, and implementing solutions to ensure seamless operations.

Responsibilities
  • Analyze complex problems and requests to identify permanent solutions, user training needs, and process improvements.
  • Review and troubleshoot end-user requests via our ticketing system, ensuring timely resolution.
  • Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations.
  • Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding.
  • Monitor and support the implementation of compliance programs, including policies and practices as they relate to affordability requirements.
  • Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert Senior Management of Property Operations to any identified risks.
Requirements
  • 1-2 years' experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED.
  • Strong technical, analytical, communication, and customer service skills required.
  • Ability to manage multiple tasks with exceptional attention to detail.
  • Ability to be a self-starter and a team player.
Estimated Salary: $60,000 - $80,000 per annumLocation: Houston, TX

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