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Customer Experience Ambassador

2 months ago


Madison, Wisconsin, United States TOCA Football Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at TOCA Football. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a welcoming and engaging experience for our guests.

Key Responsibilities
  • Schedule customer appointments and manage bookings
  • Communicate TOCA's programming and membership model to customers
  • Greet customers and make them feel welcome
  • Invite former customers to return to TOCA
  • Respond to customer inquiries and resolve any issues
  • Assist with the opening and closing of the center
  • Order supplies and manage inventory
  • Support the Center Manager in various tasks
Requirements
  • Experience working in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Positive attitude and team player
  • Willingness to learn and take on new challenges
About TOCA Football

TOCA Football is an indoor soccer training center developed by a team of soccer professionals. Our mission is to provide quality instruction to enhance the soccer experience for players at all levels, from recreational to collegiate and professional. We are committed to creating a welcoming and inclusive environment for our guests, and we are seeking like-minded individuals to join our team.