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On-Site Support Engineer

2 months ago

Arlington, Virginia, United States Kodak Full time

On-Site Support Engineer

We are looking for a dedicated On-Site Support Engineer to become a vital part of our team. In this role, you will be responsible for the installation, upkeep, and troubleshooting of Kodak and various vendor systems. Your expertise will ensure that hardware, software, and networking solutions operate at peak efficiency, ultimately enhancing customer satisfaction. You will oversee your designated area, delivering on-site assistance and training to clients while contributing to revenue enhancement strategies.

KEY RESPONSIBILITIES:

  • Implementing and fine-tuning products at client locations
  • Identifying and rectifying performance-related issues
  • Conducting preventive maintenance and training for operators
  • Fostering robust customer relationships and facilitating issue resolution
  • Encouraging new business prospects and revenue growth

REQUIRED SKILLS AND QUALIFICATIONS:

  • Capacity to learn and utilize new technologies
  • Strong analytical and troubleshooting abilities
  • Excellent communication and interpersonal skills
  • Self-driven and capable of working autonomously

EDUCATIONAL BACKGROUND:

  • A+ Certification or equivalent experience in computer hardware and software
  • Associate's Degree or equivalent background in engineering or technical disciplines

WORKING CONDITIONS:

  • High availability and mission-critical environment
  • Potential for on-call and after-hours support
  • Possibility of international travel
  • Valid driver's license and passport required