IT Support Professional
3 weeks ago
We are seeking experienced IT support professionals to join our team at Techmate, a pioneering On-Demand Technical Support SaaS Platform. Our clients are some of the largest professional service firms and manufacturing companies with nationwide and global office locations.
Estimated Salary: $70,000 - $100,000 per year
Job Description:
In this role, you will assist our clients with resolving a range of computer-related issues and/or provide on-site support as needed. Your responsibilities will include:
- Installation of workstations
- End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc.
- Experience with copying/restoring end user data files, migrating Windows 7 to Windows 10 utilizing tools such as Azure, SCCM, PXE boot, etc.
- Basic networking, rack/stack/patch, remote hands support, etc.
- Experience working with AD (active directory), domains, group policy, etc.
- E-mail, A/V conferencing, VoIP device replace and configuration.
- Support of enterprise solutions including Microsoft Office365, Exchange email, Anti-Virus software, etc.
- Provide timely and efficient executive-level support.
- Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.)
Required Skills and Qualifications:
To be successful in this role, you should have:
- 5+ years support experience in an enterprise environment using Windows and some Apple/Mac hardware
- Application support for Microsoft Office365, SharePoint Online and Exchange Online
- Working knowledge of Azure, Intune, and other cloud-based services
- Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10
- Xerox, Canon, HP printer installation, local/network configuration and print management
- Excellent verbal and written communication skills
- Ability to effectively operate independently as well as in a team environment
- Ability to lift heavy objects up to 50 lbs
Benefits:
We offer a flexible work schedule with on-demand hours that fit your needs. You'll receive competitive compensation, a minimum of 2 hours' pay on all assignments, and job-related expense reimbursement.
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