Windows OS Imaging Professional

3 weeks ago


Washington, Washington, D.C., United States Pueo Business Solutions Full time
Pueo Business Solutions is currently looking for a skilled Windows OS Imaging Professional to fill the role of Enterprise Technical Support Specialist. As part of our Tier 2 Services team, you will be responsible for providing top-tier support and managing key operational facets for valued clients, including critical government agencies within the Department of Defense, Intelligence Community, and Homeland Security sectors. A key aspect of this role is the creation, deployment, and maintenance of custom Windows operating system images across various platforms.">
Main Responsibilities:
  • Tier 2 Services: White glove field support, VIP support, patch management, and troubleshooting.
  • Site Management Support: Conference coordination, peripheral management, and ticket resolution.
  • On-Site Engineering Support: Providing technical assistance and resolving complex issues.

To be successful in this role, you should possess:

  • Experience in PC infrastructure management and Tier 2 support.
  • Proficiency in Windows OS imaging, SCCM, MDT, and OSD deployment.
  • Expertise in software development using Visual Basic, Batch, PowerShell, and automation techniques.
  • Knowledge of data migration practices using USMT.
  • Ability to deploy patches, updates, and applications with reporting capabilities.
  • Relevant certifications or equivalent experience in IT, computer science, or a related field.
  • Strong analytical, troubleshooting, and communication skills.

Salary ranges from $160,000 to $200,000 annually, influenced by location and industry standards.



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