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Cardiac Support Specialist
2 months ago
Position Overview:
iRhythm Technologies is in search of a dedicated Clinical Communication Coordinator to enhance our vibrant team.
We operate in a dynamic and collaborative environment, fueled by our commitment to delivering innovative solutions that elevate healthcare standards and enrich patient experiences.
We invite qualified candidates to contribute to our mission and be part of our impactful work.Key Responsibilities:
As the Clinical Communication Coordinator, your duties will encompass the following:
- Serve as the main point of contact via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac facilities, including hospitals and healthcare professionals.
- Clearly communicate ECG irregularities by following physician notification protocols and alerting physicians/clinical staff as necessary.
- Conduct follow-ups for additional clinical data, such as pacemaker settings and cardiac clinician contact details.
- Utilize clinical case management systems to respond, act, and update case statuses.
- Confirm process notification MDN criteria and ensure report completeness.
- Promote effective communication with internal partners (e.g., cardiac technicians) and external clients (e.g., hospitals and healthcare professionals).
- Achieve or surpass the established performance metrics for the role, which include both productivity and quality of managed cases.
- Comply with HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
- Maintain adherence to job-specific proficiency standards.
- Perform additional tasks as assigned.
Required Qualifications:
We seek candidates who possess the following qualifications and attributes:
- An associate degree with at least 1 year of relevant customer service experience in a call center OR a high school diploma with a minimum of 2 years of customer service experience in a call center, preferably within the medical sector.
- Availability for in-office attendance as required.
- Willingness to work every other Saturday.
- Previous experience in a healthcare setting, ideally in EKG interpretation.
- Familiarity with medical terminology.
- Proficient in case management (CRM) systems and Microsoft Office, particularly Outlook, Microsoft Teams, and Microsoft Word.
- Excellent verbal and written communication skills.
- Ability to adapt and thrive in a fast-paced, growth-oriented environment.
- Customer-centric approach, demonstrating professionalism in challenging interactions via phone, email, and online platforms.
- Solution-oriented mindset with independent thinking and sound judgment capabilities.
- Engaged and motivated, with a strong work ethic and a commitment to delivering high-quality outcomes for clients and patients.
- Positive demeanor and collaborative spirit.
Benefits:
This is a full-time position offering a competitive compensation package, comprehensive benefits including medical, dental, and vision insurance (effective from the first day), health savings account contributions (when enrolled in a high deductible medical plan), pre-tax benefits (FSA, dependent care FSA, commute reimbursement), travel reimbursement for medical care, and non-contributory basic life insurance & short/long term disability.
Additional Benefits Include:
- Emotional health support for employees and their families
- Legal, financial, identity theft, pet, and child referral assistance
- Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
- Wellness initiatives, cultural events, and charity activities
FLSA Status:
Non-Exempt
Actual compensation may vary based on job-related factors, including knowledge, skills, experience, and work location.
iRhythm is committed to fostering a diverse and inclusive workforce. We welcome and celebrate individuals from all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment in accordance with applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application processes, including those who may have difficulty using our online system.
About iRhythm Technologies
iRhythm is a pioneering digital healthcare company that develops trusted solutions to detect, predict, and prevent disease.
By combining wearable biosensors and cloud-based data analytics with advanced proprietary algorithms, iRhythm transforms data from millions of heartbeats into clinically actionable insights.
With a relentless focus on patient care, iRhythm's vision is to provide better data, better insights, and better health for everyone.
Make iRhythm your path forward. Zio, the heart monitor that revolutionized the industry.#LI-
