Customer Experience Associate

3 weeks ago


Honolulu, Hawaii, United States Muraoka Insurance Group, Llc Full time
Role Overview: As a Customer Experience Associate at Muraoka Insurance Group, Llc, you will play a critical role in delivering exceptional customer service and support to our clients. We are looking for a professional who can effectively communicate with customers, respond to their needs, and provide solutions to their concerns. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences.

This is a full-time opportunity with a competitive annual base salary of $45,000 + bonus opportunities. Benefits include paid time off (PTO), health insurance, dental insurance, disability insurance, a mon-fri schedule, evenings off, a retirement plan, and career growth opportunities.

Responsibilities will include handling incoming claim calls from customers, greeting customers in a friendly and helpful manner, asking each customer for referrals, providing exceptional customer service, fostering strong relationships with customers, responding to inquiries, cancellation requests, and sales requests within a specified timeframe. Required skills and qualifications include an upbeat, positive, and enthusiastic attitude, proficiency in multi-tasking, follow-thru, and follow-up, confidence as a self-starter who works well independently, professional phone etiquette, excellent spelling and grammar skills, a driven and goal-oriented approach, and the ability to tactfully handle stressful and difficult situations.

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