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Sales and Service Representative

2 months ago

Brooklyn, New York, United States Volvo Cars Brooklyn Full time
About Volvo Cars Brooklyn

We are a leading luxury and performance automotive dealership, renowned for our exceptional sales and service. Our mission is to provide an unparalleled customer experience, driven by our commitment to professionalism and dedication to our clients.

Job Summary

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting our sales and service teams.

Key Responsibilities
  • Receive and process customer payments, including cash, checks, and credit card transactions.
  • Make change accurately and issue receipts to customers.
  • Answer customer calls and direct them to the appropriate department, following up in a timely manner.
  • Handle customer complaints in a diplomatic and professional manner, referring complex issues to management for resolution.
  • Operate our switchboard telephone system, communicating with callers in a friendly, efficient, and professional manner.
  • Assist managers with various clerical duties as needed.
  • Provide exceptional customer service, ensuring a positive experience for all customers and employees.
Requirements
  • Experience with Microsoft Office suite is a plus.
  • Availability to work flexible hours on weeknights and weekends.
  • Ability to communicate effectively with customers, management, and sales personnel.
  • Professional personal appearance.
What We Offer
  • Medical and dental benefits.
  • 401K plan.
  • Paid time off and vacation.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Long-term job security.
  • Health and wellness programs.
  • Flexible work schedule.
  • Discounts on products and services.