Medical Contact Center Professional

4 days ago


Baltimore, Maryland, United States LifeBridge Health Full time

About LifeBridge Health

LifeBridge Health is a leading healthcare provider in Maryland, committed to delivering high-quality care to over 1 million patients annually.

We strive to CARE BRAVELY, making a positive impact on the lives of our patients, families, and communities.

Our Mission

At LifeBridge Health, we are dedicated to providing exceptional patient care, advancing medical knowledge, and promoting community health.

Job Description

We are seeking a skilled Medical Contact Center Agent to join our team. As a key member of our contact center, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service to our patients and their families.

Responsibilities

  • Handle customer requests: Respond to calls, emails, and other communications from patients, families, and healthcare providers.
  • Resolve issues: Troubleshoot and resolve problems related to patient care, billing, and other administrative tasks.
  • Provide outstanding service: Deliver exceptional customer service, ensuring patient satisfaction and loyalty.

Requirements

  • Education: Formal working knowledge equivalent to an Associate's degree (2 years college)
  • Experience: 1-3 years of experience in customer service or a related field
  • Skills: Excellent communication, problem-solving, and time management skills

Benefits

  • Competitive salary: $16.00-$21.00 per hour, experience-based
  • Opportunities for growth: Develop your skills and advance your career in a dynamic healthcare environment
  • Benefits package: Comprehensive benefits, including medical, dental, and vision insurance, retirement plan, and paid time off

Location

This role is based in Baltimore, MD, with opportunities to work in a fast-paced contact center environment.



  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job Title: Medical Contact Center ProfessionalAbout LifeBridge Health: As one of the largest healthcare providers in Maryland, with 13,000 team members, we strive to CARE BRAVELY for over 1 million patients annually.Salary Range: $16.00-$21.00 per hour (Experience-based)Job Description: The Contact Center Agent I utilizes protocols, guidelines, and software...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    About the RoleWe are seeking a highly skilled Medical Contact Center Agent to join our team at LifeBridge Health. As a key member of our contact center, you will play a vital role in providing exceptional customer service and support to our patients.Job DescriptionThe Medical Contact Center Agent I utilizes established protocols, guidelines, and software...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    About the RoleWe are seeking a skilled and compassionate Medical Contact Center Agent to join our team at LifeBridge Health.As a Medical Contact Center Agent, you will be responsible for providing exceptional customer service to patients and families through phone, EMR portal, and other communication channels.You will work in partnership with healthcare...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join our team as a Medical Contact Center Agent at LifeBridge Health!About Us:We're one of Maryland's largest healthcare providers, serving over 1 million patients annually. Our...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Unlock a Rewarding Career in Medical Customer ServiceWe are seeking highly motivated and compassionate individuals to join our team as Contact Center Agents. About the Role: This is a full-time position with a weekend commitment, requiring agents to work days/evenings/nights (2:30pm-11:00pm). As a Contact Center Agent, you will be responsible for handling...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Are you passionate about delivering exceptional customer service and making a difference in the lives of others?As a Medical Contact Center Agent at LifeBridge Health, you will play a vital role in supporting our patients and healthcare providers through timely and accurate communication.Job SummaryThe Medical Contact Center Agent is responsible for handling...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job Title: Medical Contact Center RepresentativeWe are seeking a skilled and compassionate Medical Contact Center Representative to join our team at LifeBridge Health. This is an exciting opportunity to work in a dynamic environment where you will be responsible for handling customer requests and providing exceptional service.About the Role:As a Medical...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job SummaryThe Contact Center Agent I plays a vital role in handling customer requests, utilizing protocols and software to ensure seamless communication. Focusing on specific provider practices or departments, the agent handles various requests, including appointments, prescription refills, and pre-authorizations.This position requires collaboration with...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job OverviewWe are seeking a skilled Medical Contact Center Agent to join our team at LifeBridge Health in Baltimore, MD.This is a full-time position with a weekend commitment, offering a competitive salary of $16.00-$21.00 per hour based on experience.Key ResponsibilitiesHandle customer inquiries and requests via phone, EMR portal, or other methods.Provide...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job Summary:The Medical Contact Center Agent I plays a vital role in handling customer requests, ensuring seamless communication and exceptional patient experience.Key Responsibilities:Utilize protocols, guidelines, and software programs to manage incoming requests from various channels.Handle requests primarily in support of specific provider practices,...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    About LifeBridge HealthWe are a leading healthcare provider in Maryland, with 13,000 team members dedicated to delivering exceptional patient care. Our mission is to provide compassionate and personalized services to over 1 million patients annually.Job Summary:This role involves handling customer inquiries and requests related to medical services via phone,...


  • Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full time

    About Mercy Medical CenterMercy Medical Center, a midsize hospital in Maryland recognized for its commitment to excellence, is seeking experienced Operating Room Registered Nurses. Our team values dedicated medical professionals and encourages military veterans to apply.


  • Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job TitleNurse - Renowned Academic Medical Center in BaltimoreAbout Our OrganizationThe University of Maryland Medical System is a nationally recognized, academic medical center with opportunities across the continuum of care.Earn Your WorthWe offer competitive salaries, with an estimated annual salary range of $74,190 - $103,143, depending on experience and...


  • Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full time

    About UsMercy Medical Center, a Magnet-designated university-affiliated hospital located near Baltimore's Inner Harbor, offers a unique opportunity for nurses to grow professionally in its Mother/Baby Unit.Compensation and BenefitsWe offer an attractive compensation package, with estimated annual salary around $ 80,000-$120,000, based on experience and...


  • Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full time

    Job SummaryMercy Medical Center, a midsize hospital in Maryland, is seeking experienced medical professionals to join its Oncology team. This opportunity offers a rewarding career for dedicated individuals, including military veterans.Key Responsibilities:Collaborate with healthcare teams to provide patient-centered careDevelop and implement treatment...


  • Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full time

    Job Summary:Mercy Medical Center, a renowned healthcare institution in Baltimore, MD, is seeking experienced Registered Nurses to join our dedicated team of medical professionals. Our hospital has been recognized for its exceptional patient care and commitment to employee satisfaction.The ideal candidate will possess strong clinical skills, excellent...


  • Baltimore, Maryland, United States University of Maryland Medical System Full time

    OverviewThe University of Maryland Medical System seeks a dedicated Registered Nurse to join our team at the University of Maryland Medical Center, a world-class 800-bed Academic Medical Center with Magnet designation.Compensation and BenefitsWe offer a highly competitive wage scale with annual merit increases, measured against market standards. Our...


  • Baltimore, Maryland, United States Specialty Professional Services Full time

    Job Opportunity: Medical Imaging SpecialistWe are seeking a skilled Radiologic Technologist to join our team in Baltimore, MD. To be considered for this role, applicants must have a valid RN license and at least 1 year of recent experience as a RAD Tech.About the Position:This is a great opportunity for a medical imaging professional to work in a dynamic...


  • Baltimore, Maryland, United States Baltimore Medical System Full time

    Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to underserved communities in the Greater Baltimore area.We offer a competitive salary based on experience, with an estimated annual salary range of $60,000-$80,000. Generous benefits include medical, dental, vision, 403(b)...


  • Baltimore, Maryland, United States Specialty Professional Services Full time

    Specialty Professional Services is seeking a dedicated Medical Professional to join our team for a night shift position in Baltimore, MD.We offer a competitive salary range of $104.00-$137.41 per hour, depending on location and experience.Job Description:We are looking for a skilled Med Surg professional with at least 1 year of recent experience to provide...