Medical Contact Center Professional
4 days ago
About LifeBridge Health
LifeBridge Health is a leading healthcare provider in Maryland, committed to delivering high-quality care to over 1 million patients annually.
We strive to CARE BRAVELY, making a positive impact on the lives of our patients, families, and communities.
Our Mission
At LifeBridge Health, we are dedicated to providing exceptional patient care, advancing medical knowledge, and promoting community health.
Job Description
We are seeking a skilled Medical Contact Center Agent to join our team. As a key member of our contact center, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service to our patients and their families.
Responsibilities
- Handle customer requests: Respond to calls, emails, and other communications from patients, families, and healthcare providers.
- Resolve issues: Troubleshoot and resolve problems related to patient care, billing, and other administrative tasks.
- Provide outstanding service: Deliver exceptional customer service, ensuring patient satisfaction and loyalty.
Requirements
- Education: Formal working knowledge equivalent to an Associate's degree (2 years college)
- Experience: 1-3 years of experience in customer service or a related field
- Skills: Excellent communication, problem-solving, and time management skills
Benefits
- Competitive salary: $16.00-$21.00 per hour, experience-based
- Opportunities for growth: Develop your skills and advance your career in a dynamic healthcare environment
- Benefits package: Comprehensive benefits, including medical, dental, and vision insurance, retirement plan, and paid time off
Location
This role is based in Baltimore, MD, with opportunities to work in a fast-paced contact center environment.
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