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Patient Care Coordinator
2 months ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Part Time Associate Patient Care Coordinator, Floater, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive.
Key Responsibilities:
- Provide exceptional patient-oriented service in a clinical or front office setting
- Perform a variety of clerical and administrative duties related to patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required
- Communicate directly with patients and/or families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility/benefits
- Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information
- Process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed
- Collect patient co-pays as appropriate and conduct conversations with patients on their out-of-pocket financial obligations
- Identify outstanding balances from patient's previous visits and attempt to collect any amount due
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Respond to patient and caregiver inquiries related to routine and sensitive topics, always in a compassionate and respectful manner
- Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary
What We Offer:
- A competitive base pay
- A comprehensive benefit program
- Performance rewards
- A management team committed to your success
Requirements:
- High School Diploma/GED (or higher)
- 1+ years of Customer Service experience in a hospital, office setting, customer service setting, or phone support
- Intermediate level of proficiency in typing skills
Preferred Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial verification
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
Soft Skills:
- Strong interpersonal, communication, and customer service skills
Physical and Work Environment:
- Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
At Optum, we're committed to:
- Mitigating our impact on the environment
- Enabling and delivering equitable care that addresses health disparities and improves health outcomes
We're an Equal Employment Opportunity/Affirmative Action employer:
- We welcome applicants from diverse backgrounds and perspectives