Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Five Star Call Centers.
This role involves providing exceptional service to clients by successfully answering telephone calls, resolving customer inquiries, and delivering high-quality solutions in a timely manner.
The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a willingness to learn and adapt to new situations.
Key Responsibilities- Manage a high volume of inbound calls, ensuring timely and efficient resolution of customer inquiries
- Utilize communication scripts to handle various customer topics, providing accurate and helpful information
- Identify customer needs, clarify information, and provide solutions or alternatives to meet their requirements
- Access company and client resources to accurately handle customer calls
- Upsell products and services when opportunities arise, while maintaining a professional and courteous demeanor
- Flexibility to cross-train on new tasks and responsibilities as needed
- Previous customer service or support experience preferred
- Basic computer skills and ability to learn new software
- Strong phone and verbal communication skills, with active listening and problem-solving abilities
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including nights and weekends
- Starting pay - $14/hour, plus shift differential
- Opportunity for advancement and professional growth
- Paid training and onboarding program
- Competitive benefits package, including health insurance and paid time off
Five Star Call Centers is an equal opportunity employer, committed to providing a positive and inclusive work environment for all employees.
We are a dynamic and growing company, dedicated to delivering exceptional customer service and support to our clients.
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