Customer Service Representative

4 days ago


Shreveport, Louisiana, United States Five Star Call Centers Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Five Star Call Centers.

This role involves providing exceptional service to clients by successfully answering telephone calls, resolving customer inquiries, and delivering high-quality solutions in a timely manner.

The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a willingness to learn and adapt to new situations.

Key Responsibilities
  • Manage a high volume of inbound calls, ensuring timely and efficient resolution of customer inquiries
  • Utilize communication scripts to handle various customer topics, providing accurate and helpful information
  • Identify customer needs, clarify information, and provide solutions or alternatives to meet their requirements
  • Access company and client resources to accurately handle customer calls
  • Upsell products and services when opportunities arise, while maintaining a professional and courteous demeanor
  • Flexibility to cross-train on new tasks and responsibilities as needed
Requirements
  • Previous customer service or support experience preferred
  • Basic computer skills and ability to learn new software
  • Strong phone and verbal communication skills, with active listening and problem-solving abilities
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including nights and weekends
Benefits
  • Starting pay - $14/hour, plus shift differential
  • Opportunity for advancement and professional growth
  • Paid training and onboarding program
  • Competitive benefits package, including health insurance and paid time off

Five Star Call Centers is an equal opportunity employer, committed to providing a positive and inclusive work environment for all employees.

We are a dynamic and growing company, dedicated to delivering exceptional customer service and support to our clients.



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