Care Coach

4 weeks ago


Shreveport, Louisiana, United States Ochsner LSU Health System Full time
Job Summary

This role provides guidance to leaders within Ochsner LSU Health System regarding patient experience and employee engagement. The successful candidate will manage, plan, and organize all training program functions, including program development, training development, and individual guidance.

Key Responsibilities
  • Manage all aspects of coaching coordination from initial contact to closing reporting back to executive team.
  • Provide project management for patient experience projects throughout the system.
  • Conduct analysis of pre- and post-metrics to determine effectiveness of both leaders and coaching.
  • Provide training and presentations through OLN and in person.
  • Administrative duties, including day-to-day management of coaching projects by management of the overall project plan(s).
Requirements
  • Master's degree in Healthcare Administration, Business, or related field.
  • 3 years experience in a Director level or higher management role.
  • Project Management experience.
Preferred Qualifications
  • RN License or other Clinical Healthcare Certification or Licensure.
Skills and Abilities
  • Proficient in computer applications (MS Outlook, MS Word, Excel, PowerPoint).
  • Effective verbal and written communication skills.
  • Ability to present information clearly and professionally to varying levels of individuals.
  • Ability to work independently and organize workload to provide reliable follow-through and meet timelines/deadlines.
Work Environment

This role requires the ability to travel throughout and between facilities. Normal routine involves no exposure to blood, body fluid, or tissue, and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

Ochsner LSU Health System of North Louisiana endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Service Center at (select option 1) or.


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