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Residential Security Specialist

2 months ago

San Diego, California, United States Alpha Project for the Homeless Full time
Job Summary

We are seeking a highly motivated and compassionate Residential Security Specialist to join our team at Alpha Project for the Homeless. As a key member of our staff, you will play a vital role in maintaining a safe and secure environment for our clients, staff, and visitors.

Key Responsibilities
  • Residential Monitoring
    • Assess participant needs at admission and exit of the program.
    • Assist residents with requests/needs, including accessing supplies, clothing, food, etc.
    • Support family stabilization.
    • Document and report incidents and daily activities as instructed.
    • Assist clients with special needs as needed.
    • Collaborate with outside partner agencies.
    • Make appropriate referrals to available resources and services.
  • Safety
    • Ensure all participants and visitors are checking in and out of the facility.
    • Document in the daily log during each shift.
    • Provide security and safety both onsite and in the neighboring communities.
    • Work collaboratively with the PD and HOT/PERT teams.
    • Document and report incidents and daily activities as instructed.
    • Conduct fire and safety checks regularly.
    • Mandated Reporting.
    • Maintain a secure and safe environment for all participants.
    • Resolve conflicts among participants professionally and efficiently.
  • Operations
    • Janitorial and laundry services.
    • Serve meals and provide food pantry support.
    • Assist with family/youth enrichment events.
    • Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual.
    • Maintain confidentiality for all participants.
    • Interact and work cooperatively with participants, service providers, and staff members.
  • Other Responsibilities
    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
    Work Environment and Physical Demands

The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform these essential functions.

  • Sitting at a desk for sometimes long and continuous periods;
  • Answering or making calls on the telephone for sometimes long and continuous periods;
  • Using a keyboard to perform to communicate through written means for sometimes long and continuous periods;
  • Looking at a computer monitor for sometimes long and continuous periods;
  • Frequent standing, walking, reaching, lifting up to 50 lbs., and stooping;
  • Exposure to moderate to loud noise levels;
  • Possible contact with onsite animals/pets;
  • Potential for exposure to bodily fluids.
Qualifications

Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating to get along with all constituent groups, co-workers, and management.

Education and Experience
  • High School diploma or GED and a minimum of a combined one (1) year of lived experience and one (1) year of practical job experience preferred;
  • One (1) year's experience working with vulnerable populations, preferred.
Certification
  • CPR and First Aid, and NARCAN certification preferred.
Key Skills
  • Ability to communicate in person and over the phone, required;
  • Strong written and verbal communication skills, preferred;
  • Understanding confidentiality protocols and protecting personal information is required;
  • Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
  • Effectively problem-solve and maintain composure in high-pressure situations, required;
  • Act as liaison with partner agencies;
  • Ability to work independently with minimal daily supervision required;
  • Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures;
  • Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention;
  • Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred;
  • Bilingual speakers of any language preferred.
Equipment and Applications
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, preferred;
  • Working knowledge of all standard office equipment.