Automotive Service Consultant with Advanced Expertise
4 days ago
Avoiding issues and prolonging vehicle lifespan is crucial for car owners. As a key member of our AAA NCNU team, you will play a pivotal role in delivering top-notch service experiences to customers while ensuring seamless workflow coordination between technicians.
We are seeking an Automotive Service Advisor to join our team in North Carolina. The ideal candidate will have 3-5 years of industry experience, preferably in auto repair or as a service advisor. A valid driver's license, high school diploma or equivalent certification, and excellent customer interaction skills are also required.
This is an exciting opportunity to grow your career with a well-established organization. You will be part of a collaborative environment where we value individual contributions and prioritize exceptional member service.
About the Role
The Service Advisor serves as the primary point of contact for customers, assessing their needs, and providing accurate information about services and charges. Key responsibilities include scheduling work, preparing estimates, ordering parts, coordinating other service activities, and managing promised times effectively. Strong organizational and interpersonal skills are essential for this position.
Key Responsibilities
- Interact with customers to understand their perceived auto repair needs and exceed expectations through great customer service
- Accurately document repairs, diagnostics, and maintenance work into our shop management system
- Ensure all necessary BAR requirements are met during Repair Order preparation and documentation
- Source and estimate all needed parts for repairs to customer vehicles
- Suggest repairs for safety and improved performance, prioritizing customer needs based on importance
Salary & Benefits
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, you can expect to earn commissions and/or piece rate bonuses, with most employees earning between $2,300 - $33,000 annually. Our benefits package includes paid holidays, medical, dental, vision, wellness programs, and more. We also provide opportunities for tuition reimbursement, free AAA Classic Membership, and discounts on AAA products.
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